Delays and cancellations

Delays

If you are running late please let us know. We may be able to shift your treatment back a little. If not, your therapist may be able to give you a little extra time at the end, but sorry we can’t guarantee either.

Cancellations and changes

Please let us know as soon as possible if you need to cancel or change your appointment. We have a tiered refund system, depending on the notice you give us.

For cancellations or changes more than 7 days ahead we offer a full refund less a cancellation fee of £5 per per person per hour.
For cancellations or changes more than 3 days ahead we offer a 60% refund.
For cancellations or changes more than 36 hours ahead we offer a 30% refund.

Cancellations or changes within 36 hours are not eligible for a refund.